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The Organizational Black Hole

January 21, 2012

There are zones where have proliferated many organizations which control, verify, attest, authorize the producers and their products and services, while the effective production of goods and services have more and more decreased, reaching up to disparity in certain domains. Among these organizations, otherwise very necessary, some of them were attracted by the temptation to harass and parasite the productive organizations, their effect being ultimately contrary to the aim they were created for. Furthermore, in order to be powerful, some of them have become even national authorities, fact that has increased and legitimated their destructive force. Frequently, this kind of organizations missed any control beyond them, so developing a personal bureaucratic system even more heavily and provoking towards the clients, a system which consumed resources squandered on next to nothing, but giving the impression that these resources disappear into an organizational black hole. Similarly with the gravitational attraction of the black holes, from which nothing, including light, can escape, those of organizational type make the resources disappear, impoverishing the society.

The organizational black holes also exist in other domains such as: industry, agriculture, services, logistics, culture, politics, etc. Otherwise, how can we characterize the enterprises that do not produce outputs or produce them inefficiently, only consuming material and human resources? The organizational black holes attract and demand more and more resources and they don’t give anything outside, namely they become ‘invisible’ for the human society which they do not communicate useful results to. There is only one-way communication, from the socio-economic environment to such organizations, under the form of information, energy, semi-products, material flows, etc. The organizational black holes consume these inputs through an internal system, inclusively bureaucratic, of analyses, checking, technological combustions, delivering toward the socio-economic environment ever less useful results. That is they become invisible.

Considering the resources as being information under different forms, such an organization becomes the black hole when the internal informational density achieved on the account of the resources (information) swallowed, reach a certain critical threshold specific to each organization. The density of internal entropy, obtained by consuming the information from the environment, reach a critical value, namely the disorder is big enough so that no information might escape back to the socio-economic environment. In Schwartschield model of black hole, this is called ‘horizon of events’ having the radius of 2GKM/C [Hawking S.W. (1997) Visul lui Einstein si alte eseuri, Ed. Humanitas, Bucuresti], namely the horizon beyond we can’t see the events, as the light disappears. Analogically with the light speed C, there can be taken into consideration: the maximum speed of the information possibly existing into a socio-economic environment to achieve the communication, the maximum speed of the variation of the informational entropy, the speed of systems developing, etc. By analogy with the gravitation increasing towards the cosmic black hole, it can be noticed an exaggerated increase of the bureaucracy and the attraction of resources towards the organizational black holes.

A representative model for the organizational black hole is Kerr black hole, which besides mass, it also has electric load and rotation (kinetic moment). An observer close to Kerr hole is driven in its rotation movement, the more it is nearer to it. By analogy, the more you come closer (implication) to such an organization, you can risk being implied in its mechanism and in the end you are assimilated by it. An observer, in order to oppose to the implication effect, he has to consume informational energy, which is possible only up to a certain level, the static limit, after which he ends inside it. An organizational black hole is difficult to be improved even if it is firstly transformed into Kerr hole by electric load (regulations, antitrust legislation or avoiding non-loyal competition, consumer protection, standards, functioning regulations) and through kinetic moment (controls, tariffs and price revision, reshaping, etc.). Its mass (bureaucracy, organizational and technological rigidity, obsolete mentality, etc.) is difficult to be annihilated.

There are some organizations that have a role of national authority in a certain domain, being thus empowered to authorize other organizations as products or services suppliers in the respective field. If they also have the role of suppliers, therefore potential competitors (interests conflict), they are tempted to tergiversate the authorization of other competitors. To this purpose, such an organization requires more and more documents from the applicants, rejects the presented documents, and reprograms the analyzing of their dossier. The result is of course the vitiation of competition on the market. The respective organization increases by swallowing all the formalities and attestation, authorization, inspection, checking services, etc., becoming so more and more bureaucratic and removing from the aim it was created for. The observers who might try to come closer to such an organization risk to be destroyed and, even if they would try to report what they have noticed, they risk not to be heard, due to the informational horizon beyond which, they cannot communicate any more. Being in conflict with the organizational black hole, the observer animated by constructive intentions, would be attacked, calumniated, subdued to various oppressions and subsequently he would disappear, letting an ever pale image behind him that would also disappear exactly like Chester tomcat [Beciu M. (1999) Orizontul straniu al gaurilor negre, Ed. Economica, Bucuresti].

Being left to develop, the organizational black hole consumes more and more resources, pauperizing the socio-economic environment until a general poverty is created and the movement slows down. At a certain moment, the black hole type organization becomes so powerful, due to the blocked or consumed resources, but especially due to the socio-economic links frozen in a certain status quo, so that the attempt to restructure it releases reactions and disequilibria. Consequently, the decision makers, included the political ones, let the things exactly as they are and the organizational black hole continues to paralyze the society.

As the black hole does not split up but only merges, a solution to annihilate it could be its merging with the black hole which rotates in reverse and has the electric load of opposed sign: regulations, quality management system, internal organization, etc. for example, by their fusion with performing organizations. Nevertheless, their periodical restructuring and privatization, where it is the case, always gives benefic results.


From → Mgmt & Org

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